Frequently
Asked Questions
Everything you need to know before sending
a package to your missionary!
BOOKING & SHIPPING
Many families come to us a week ahead of the shipment asking if we can include their packages and we can’t. Our shipments sell out around 2-3 weeks of the shipping date. Thus, make your order ahead of time as space is limited.
We always invite our customers to do an estimated guess. An average package is 5 lbs. However, if you need to add extra weight you can add up to 10 more extra pounds on our website section “Add extra pounds” and pay for it there. We will connect those pounds to your order. If you are over that 10 lbs amount you will need to make another order.
Remember that you can add up to 10 extra pounds. If you go over you will need to make another order.
Guidelines:
Less than .5 lbs = You do not have to pay
More than .5 lbs = Pay extra pound
You will receive an email from us to let you know the final weight in order for you to pay the difference on our website.
PACKAGE TRACKING
We do not send individual notifications upon receiving packages at our warehouse. However, you will automatically receive an update as soon as your package is being prepared for shipment.
If you have any urgent concerns about your package’s arrival, please feel free to reach out to our Customer Service team at (385) 436-2328.
You will receive an email once your package is at the office.
It usually takes between 3-7 days after the shipping to the country occurs. Remember you will be notified of the whole process and especially when your package gets delivered.
However, there are a few exceptions where packages may take longer than usual. Please review the specific guidelines for the following missions in Brazil and Peru:
Florianópolis Mission – Brazil: Packages are shipped directly to the home address rather than the office.
Juiz de Fora & Goiânia Missions – Brazil: Expect longer transit times due to local logistics.
Manaus South & Manaus North Missions – Brazil: Subject to extended delivery windows.
Arequipa & Cusco Missions – Peru: We highly recommend shipping directly to the missionary for these locations.
Our insurance covers two main scenarios: complete package loss (when your order never arrives to the mission office) and missing items (when your package arrives but items are missing). Please note that coverage does not extend to product performance or manufacturer-related issues.
PACKING RULES
The principle is to send it in a transparent bag. You do not need to use a small bag if you are shipping bigger items. You can purchase XL ziplock bags in Amazon or even Walmart/Target to put all your items inside. But do not limit yourself to 10 small bags when you can put all in one.
No, a form should be included in one package. The rest of the packages should contain the Missionary name – mission and bag number written clearly with sharpie.
You would truly help us by removing the tags. When we go through customs we do not want to give the impression we are reselling any items inside the country. Removing the tags helps us avoid any confusion with customs officials.
No, please take the shoes out. The boxes take too much space that we could use to include other packages to ship.
Despite not wanting boxes to not take extra space, foods need to come in their original packaging.
For example, do not take cereal out of the box.
Do not take Mc & Cheese out of its box.
ALLOWED ITEMS
Check our Do’s and Dont’s page: https://missionarypackages.com/dos-and-donts/
Yes but please contact our Customer Service team at (385) 436-2328 for more detailed guidelines before sending these items.
Yes, but please be moderate. The max amount of bottles of vitamins per person is 3. Many people exaggerate the amount of vitamins that they are sending and then it created confusion with the customs official.
Please do not send cash. However, if you want to send a few coins that is permitted.
Packages from Amazon tend to get lost. Amazon or the family forget to put who the package belongs to and stays sitting in our warehouse. Also, it’s very hard to add one little thing to a package as we receive hundreds of packages weekly.
Please do not select the option for us to sign upon delivery. We are not usually present to be able to sign packages. If it happens, we need to make a trip to USPS in order to pick it up and it makes us waste a lot of time.
Please send a text message immediately to our Customer Service team at (385) 436-2328 with your details. While you can also reach us via Facebook or email, texting or calling is the fastest way to resolve this.
We process hundreds of packages, and an unlabeled item can easily get misplaced or separated. If we do not receive your information in time, your package will unfortunately have to be held back for a later shipment. We are happy to help you fix this, but we need to know as soon as possible!
Please send a text message immediately to our Customer Service team at (385) 436-2328 with your details. While you can also reach us via Facebook or email, texting or calling is the fastest way to resolve this.
We process hundreds of packages, and an unlabeled item can easily get misplaced or separated. If we do not receive your information in time, your package will unfortunately have to be held back for a later shipment. We are happy to help you fix this, but we need to know as soon as possible!